Effective Date: February 16, 2026
At Elite Fleet Cars, accessible from elitefleetcars.co.ke, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your data remains protected in accordance with the laws of the Republic of Kenya.
For any queries, contact us at hello@elitefleetcars.co.ke or 0745777453.
1. Information We Collect
To provide a premium vehicle rental service, we must collect certain personal identifiers. This happens when you visit our site, book a car, or contact our team.
- Identity Data: Full name, date of birth, and gender. We also require copies of your National ID or Passport and a valid Driving License for all self drive car hire agreements.
- Contact Data: Your physical address, email address, and phone number.
- Financial Data: Payment details, including M-Pesa transaction codes or encrypted credit/debit card information used for car hire in Nairobi with rates provided.
- Technical & Usage Data: IP addresses, browser types, and how you interact with our website to help us offer the best car rental deals.
- Vehicle Telematics: Our fleet, including 12-seater vans, 14-seater vans, and luxury vehicle hire units, may be equipped with GPS tracking for safety and theft prevention.
2. How We Use Your Data
We process your information under the following legal bases:
- Contractual Necessity: To manage your booking car rental, verify your documents, and provide the vehicle.
- Legitimate Interests: To prevent fraud, maintain our fleet (like the Mazda Demio or Vitz), and improve our transportation service.
- Compliance: To meet legal, tax, and regulatory requirements in Kenya.
- Consent: For marketing purposes, such as sending you offers on 4×4 car hire nairobi services.
3. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example, tax and insurance laws in Kenya require us to keep transaction records and rental agreements for several years after the rental period ends. Once the retention period expires, your data is securely deleted or anonymized.
4. Data Sharing and Third Parties
We do not sell your data. We only share information with trusted partners to facilitate your rental:
- Insurance Providers: To cover you during your self drive or chauffeur service.
- Payment Processors: To securely handle your rental fees.
- Law Enforcement: Only when legally mandated to do so or to protect our property.
- Logistics Partners: If you require vehicle delivery to Westlands, Ruiru, or Juja.
5. Your Rights as a Data Subject
Under the Kenya Data Protection Act, you have the following rights:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Correction: You can ask us to update inaccurate or incomplete information.
- Right to Erasure: You can request the deletion of your data, provided we have no legal obligation to keep it.
- Right to Object: You can opt out of direct marketing for our cheap car hire Nairobi deals at any time.
6. Security Measures
We implement robust technical and organizational measures to safeguard your information. This includes SSL encryption for our website, restricted access to physical documents, and firewalls to protect our digital database. While we strive for absolute security, no system is 100% impenetrable; we encourage you to protect your account details.
7. International Data Transfers
While we primarily operate in Kenya, some of our service providers (like web hosting or analytics) may store data on servers outside the country. We ensure these providers adhere to data protection standards equivalent to Kenyan law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or Kenyan legislation. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this policy or wish to exercise your data rights, please reach out:
- Email: hello@elitefleetcars.co.ke
- Phone: 0745777453
- Address: Nairobi, Kenya.
We understand that travel plans can change and aim to provide a fair process for all booking adjustments. You can read more about our refund policy to learn about cancellation timelines, eligibility, and the steps for receiving your security deposit back.